Effective Date: May 14, 2025
Website: www.cinderellajewels.com

At Cinderella Jewels, we are committed to delivering your favorite jewellery pieces safely and promptly. Please review our shipping policy below to understand how we process and ship your orders.

1. Order Processing Time

 

    • All orders are processed within 1–3 business days (excluding Sundays and public holidays) after receiving your order confirmation email.

    • In case of high order volumes, there may be slight delays. We will keep you updated via email or SMS in such cases.

2. Shipping Locations

 

    • We currently ship across India.

    • For international shipping get in touch with us via contact no: 9919774264

3. Delivery Time & Charges

Shipping Type ORDER VALUE Charges
Standard Shipping On orders under ₹499 ₹80 Flat Shipping
Free Shipping On orders above ₹499 ₹0

 

    • Delivery timelines may vary depending on your pin code and courier partner availability.

    • ESTIMATED ORDER DELIVERY TIME 1-5 BUSINESS DAYS

    • Shipping fees (if applicable) will be calculated at checkout.

4. Order Tracking

 

    • Once your order is shipped, you will receive a tracking link via SMS or email to monitor your order status.

    • You can also track your order from the ‘Track Order’ section on our website.

5. Shipping Partners

We work with reputed delivery partners to ensure safe and timely delivery, including:

 

    • Delhivery

    • Shiprocket

    • India Post

    • Bluedart / Ekart (where available)

6. Delayed or Lost Orders

 

    • If your order is delayed beyond the expected delivery window, please reach out to us at cinderellajewelscart@gmail.com or call us at +91 9919774264, +91 8882317480

    • In case of a lost shipment, we will investigate and either reship your order or issue a full refund, as applicable.

7. Damaged Packages

 

    • If your package arrives visibly damaged, please do not accept it from the courier or record a video while unboxing.

8. Change in Address

 

    • If you need to modify your shipping address, please contact us within 12 hours of placing the order.

    • Address changes requested after dispatch cannot be accommodated.

9. Contact Us

For shipping-related queries, please contact us:

Cinderella Jewels
📧 Email: cinderellajewelscart@gmail.com
📞 Phone: +91 9919774264, +91 8882317480